Thank you for choosing Trinity Future Worldwide Services (TFW Express) for your logistics needs. We strive to provide excellent services and want to ensure your satisfaction as well as you having a rewarding experience with us.
As with any logistics company, there are terms and conditions applied. Please read through our terms and conditions as well as our refund policy carefully.
To help explain things as clearly as possible in this refund policy, every time any of these terms are referenced, they are strictly defined as:
We offer refunds under the following circumstances:
When a customer makes payments in excess of what has been charged.
In the event of a service failure resulting from error or network issues.
When a customer decides to cancel a service before it is processed or shipped.
To request a refund, please contact our customer service team within ten (10) working days from the date of service:
Email:
support@tfwexpress.com
Phone:
+234 XXX XXX XXXX
Contact us within 10 working days with your refund request and details.
We will carry out an investigation to determine eligibility.
If approved, you will be notified of the decision.
We will process the refund to your original payment method.
Refunds will NOT be granted in the following circumstances:
Refunds shall not be granted for delays resulting from circumstances beyond our control. These include, but are not limited to:
If a service failure occurs due to an incomplete or inaccurate address provided by the customer, a refund will not be applicable. Customers are responsible for ensuring all delivery information is correct and complete.
It is the customer's responsibility to ensure that all required documentation for shipment is accurately completed and submitted, including but not limited to:
Where a shipment is delayed, returned, or undeliverable due to incomplete, incorrect, or missing documentation provided by the customer, no refund shall be issued. The customer shall bear any resulting costs or losses.
It is the sole responsibility of the customer to pay all applicable import duties, taxes, and customs charges required by the destination country.
Where a shipment is returned, delayed, or seized due to the customer's failure to pay these charges, no refund shall be issued. Any resulting losses or additional costs shall be borne by the customer.
While we take reasonable care in handling all shipments, customers are advised that fragile items are shipped at their own risk unless declared and properly packaged according to our guidelines.
We shall not be held liable for damage to fragile or breakable items during transit unless such items were expressly declared, professionally packaged, and covered by insurance. Refunds or compensation will not be granted for damage resulting from inadequate packaging or failure to declare item fragility at the time of shipment.
Please note that we reserve the right to modify this refund policy at any time. Any changes made will be effective immediately upon posting on our website. We recommend that you frequently visit our website to stay updated.
By using our services, you agree and consent to the terms outlined in this refund policy.