Privacy Policy

Introduction

Welcome to Trinity Future Worldwide Services (TFW Express). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics and shipping services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Definitions and Key Terms

To help explain things as clearly as possible, the following terms are strictly defined as:

• Company/We/Us/Our: Refers to Trinity Future Worldwide Services (TFW Express), the entity responsible for your information under this Privacy Policy.
• Customer/You/Your: Refers to the individual, company, or organization that uses TFW Express services.
• Personal Data: Any information relating to an identified or identifiable individual.
• Services: The logistics, shipping, and related services provided by TFW Express.
• Website: TFW Express's online platform accessible at https://tfwexpress.com
• Device: Any internet-connected device such as a phone, tablet, computer, or any other device used to access our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Book a shipment or delivery service
• Contact our customer support
• Subscribe to our newsletter or marketing communications
• Participate in surveys or promotions

This information may include:

• Full name (first, middle, last)
• Email address
• Phone number
• Username and password
• Physical address (street, city, state, country)
• Gender
• Payment information (processed securely by third-party payment processors)
• Shipment details (sender/receiver information, package descriptions, weight)
• Government-issued identification (when required for customs or verification)

2.2 Information Automatically Collected

When you access our website or use our services, we may automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks)
• Location data (with your permission)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from:

• Payment processors (transaction confirmations)
• Third-party logistics partners (delivery confirmations, tracking updates)
• Customs and border control agencies (clearance information)
• Public databases and marketing partners (for verification purposes)

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

• Process and fulfill shipment orders
• Arrange pickup and delivery services
• Provide tracking and status updates
• Handle customs clearance and documentation
• Process payments and issue invoices

3.2 Communication

• Send service-related notifications (booking confirmations, delivery updates)
• Respond to customer inquiries and support requests
• Send promotional materials and marketing communications (with your consent)
• Conduct surveys to improve our services

3.3 Account Management

• Create and maintain your user account
• Authenticate your identity
• Manage your preferences and settings

3.4 Legal and Security

• Comply with legal obligations and regulatory requirements
• Prevent fraud and unauthorized transactions
• Protect our rights and property
• Cooperate with law enforcement and government agencies

3.5 Business Operations

• Analyze usage patterns and improve our services
• Conduct research and development
• Generate statistical and analytical reports
• Resolve disputes and enforce our terms and conditions

4. How We Share Your Information

We may share your personal information in the following circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third parties who assist us in providing services, including:

• Logistics Partners: DHL, FedEx, UPS, USPS, and other courier services for shipment delivery
• Payment Processors: To process transactions securely
• Technology Providers: Cloud storage, hosting, and IT infrastructure
• Customer Service Platforms: To manage support tickets and communications

4.2 Legal and Regulatory Authorities

We may disclose your information to:

• Customs and border control agencies (Nigeria Customs Service, Malaysian Customs)
• Law enforcement agencies (NDLEA, Police, etc.)
• Regulatory bodies (NAFDAC, IATA, ICAO)
• Courts and tribunals when legally required

4.3 Business Transfers

If TFW Express is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure socket layer (SSL) technology for online transactions
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Employee training on data protection and confidentiality

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Retention Periods

• Account Information: Retained while your account is active and for up to 7 years after account closure for legal and compliance purposes
• Shipment Records: Retained for 7 years for regulatory compliance and dispute resolution
• Payment Information: Retained as required by financial regulations and tax laws
• Case/Complaint Documents: Retained for 6 months after case closure or inactivity, then permanently disposed of
• Marketing Preferences: Retained until you unsubscribe or withdraw consent

6.2 Document Disposal

We operate a secure, time-bound document management policy. After the retention period expires, we securely dispose of your information through:

• Secure deletion of electronic records
• Shredding of physical documents
• Anonymization of data used for statistical purposes

7. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your personal information for certain purposes
• Withdraw Consent: Withdraw your consent at any time where processing is based on consent

To exercise your rights, please contact us at:

We will respond to your request within 30 days of receipt, subject to verification of your identity.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and functionality
• Deliver personalized content and advertisements

8.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us analyze website usage
• Functional Cookies: Remember your preferences
• Targeting Cookies: Deliver relevant advertisements

8.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality. For more information about managing cookies, visit www.aboutcookies.org.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or integrate with third-party services (such as payment processors or social media platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

As an international logistics company operating between Nigeria and Malaysia, your personal information may be transferred to, stored, or processed in different countries. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We will notify you of material changes via:

• Email notification to your registered email address
• Prominent notice on our website
• In-app notifications (if applicable)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Federal Republic of Nigeria and the applicable data protection regulations of both Nigeria and Malaysia.

15. Your Consent

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices, please do not use our services.